Privacy Policy

Last Updated: July 20, 2024

Secure, Transparent & Compliant

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Introduction

At Bank Money ("we", "our", or "us"), we are committed to maintaining the highest standards of data protection and privacy. This comprehensive Privacy Policy explains our practices regarding the collection, use, storage, and disclosure of personal information when you interact with our financial services, digital platforms, and applications.

We adhere to internationally recognized data protection principles and comply with applicable privacy laws and regulations, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant jurisdictional requirements.

We strongly encourage you to read this policy carefully to understand how we handle your personal information. By accessing or utilizing our services, you acknowledge and consent to the practices described in this Privacy Policy.

Information We Collect

How We Use Your Information

Core Service Provision

  • Account creation, maintenance, and management
  • Processing financial transactions and payments
  • Identity verification and fraud prevention
  • Providing customer support and resolving disputes
  • Customizing financial products to your needs

Regulatory Compliance

  • Anti-money laundering (AML) checks
  • Know Your Customer (KYC) verification
  • Tax reporting obligations
  • Responding to legal requests and court orders
  • Compliance with banking and financial regulations

Security and Risk Management

  • Detecting and preventing fraudulent activities
  • Monitoring for suspicious transactions
  • Risk assessment for lending products
  • Maintaining audit trails for security purposes
  • Protecting against unauthorized access

Service Improvement

  • Analytics to improve user experience
  • Research and development of new features
  • Performance monitoring and error resolution
  • Training our artificial intelligence systems
  • Market research and trend analysis

Communication and Marketing

With your consent where required by law, we may use your information to:

  • Send service notifications and important updates
  • Deliver personalized financial recommendations
  • Inform you about products, services, and promotions
  • Invite you to participate in surveys and research

You may opt out of marketing communications at any time while still receiving essential service-related notifications.

Information Sharing and Disclosure

We maintain strict controls over how your information is shared and only disclose it to authorized parties for legitimate purposes. We may share your personal information with:

Service Providers and Business Partners

  • Payment processors and financial institutions to facilitate transactions
  • Cloud service providers for secure data storage
  • Identity verification and credit reference agencies
  • Customer support and communication services
  • Analytics providers (with anonymized or pseudonymized data where possible)

All service providers are contractually obligated to use your information solely for providing services to us and in compliance with applicable data protection regulations.

Regulatory and Legal Requirements

  • Financial regulators and supervisory authorities
  • Law enforcement agencies when legally required
  • Courts and legal proceedings in response to valid orders
  • Tax authorities for mandatory reporting requirements
  • External auditors for regulatory compliance verification

We will only disclose information to these entities when legally obligated or when necessary to protect our rights, property, or safety, or that of our users or others.

In the event of a merger, acquisition, or sale of all or a portion of our assets, we may transfer your information to the successor entity. We will notify you via email and/or prominent notice on our website of any such change in ownership and the choices you may have regarding your information.

Data Security and Retention

Security Measures

We implement robust technical, administrative, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. Our security measures include:

  • End-to-end encryption for data transmission and storage
  • Multi-factor authentication for account access
  • Regular security assessments and penetration testing
  • Access controls and monitoring systems
  • Advanced threat detection and prevention systems
  • Staff training on data protection and security practices
  • Regular security updates and patch management

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The duration of your relationship with Bank Money
  • Legal obligations requiring data retention
  • Statute of limitations under applicable law
  • Pending or potential litigation or disputes
  • Regulatory compliance requirements

When personal information is no longer necessary for the purposes for which it was collected, we securely delete or anonymize it in accordance with our data retention policies and applicable laws.

Your Privacy Rights

Depending on your jurisdiction, you may have various rights regarding your personal information. We are committed to respecting these rights and providing you with reasonable access and control over your data.

Access and Portability

You have the right to request access to the personal information we hold about you and to receive this information in a structured, commonly used, and machine-readable format.

Rectification

You have the right to request correction of any inaccurate or incomplete personal information we maintain about you.

Erasure

You have the right to request deletion of your personal information under certain circumstances, subject to legal retention requirements.

Restriction and Objection

You have the right to request restriction of processing of your data and to object to certain types of processing activities.

Consent Withdrawal

Where processing is based on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Complaint Submission

You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law (typically within 30 days).

We may need to verify your identity before fulfilling your request to protect your privacy and security. In some cases, we may charge a reasonable fee based on administrative costs for providing copies of your data, where permitted by law.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content and advertisements.

Cookie Management

You can manage cookie preferences through your browser settings. Most web browsers allow you to control cookies through their settings, which may be found in the "Options" or "Preferences" menu. However, disabling certain cookies may limit your ability to use some features of our services.

For more detailed information about the cookies we use and how to manage them, please refer to our dedicated Cookie Policy available on our website.

International Data Transfers

Bank Money operates globally, which may involve transferring your personal information to countries outside your country of residence, including those that may have different data protection rules.

When transferring data internationally, we implement appropriate safeguards to ensure your information receives an adequate level of protection. These safeguards include:

  • Standard contractual clauses approved by the European Commission
  • Binding corporate rules for transfers within our corporate group
  • Adequacy decisions for countries recognized as providing adequate protection
  • Certification mechanisms and codes of conduct

You can obtain more information about these safeguards by contacting our Data Protection Officer.

Children's Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If we discover that a child under 18 has provided us with personal information, we will promptly delete such information from our systems.

If you are a parent or guardian and believe we have inadvertently collected personal information from your child, please contact us immediately so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws and regulations. The revised Privacy Policy will be effective immediately upon posting on our website.

We will notify you of any material changes through a prominent notice on our website or by sending you a direct notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Data Protection Officer
Bank Money
123 Financial Street
Riyadh, Saudi Arabia

Email: privacy@bankmoney.com
Phone: +966 8001234567
Online: Contact Form

We will respond to your inquiry as quickly as possible, typically within 30 days.